Control the Narrative—Before Someone Else Does.
What do potential customers see when they Google you?
Reviews shape perception. We help you shape reviews.
What Is Reputation Management?
CBM’s Reputation Management service is your frontline defense (and offense) in the digital world. It includes monitoring, responding, and proactively generating reviews to ensure your brand is seen in the best possible light—on Google, Yelp, Facebook, and more.
How Does Reputation Management Work?
- We connect your business to our CBM Suite to track mentions and reviews.
- We respond to all incoming reviews (positive and negative) with brand-consistent messaging.
- We launch review generation campaigns via email/SMS.
- Our software flags sentiment trends and competitive benchmarks in real-time.
Will Reputation
Management
Benefit
My Business?
Definitely.
93% of consumers say online reviews influence buying decisions. Businesses with a 4.0+ average rating earn 31% more revenue. Positive reputation builds trust—and trust converts.
Is It Possible This Service Won’t Work?
Yes, if you’re not prepared to back up the reviews with great service. Review generation won’t fix:
- Poor customer experience
- Operational breakdowns
- Underwhelming products
- An inconsistent brand voice
