CBM Pulse
Turn Feedback into Growth.
Your customers are already telling you everything you need to know about your business — CBM Pulse helps you hear it.
This powerful AI-driven reputation and insights platform helps you monitor reviews, analyze customer sentiment, and uncover the why behind your star ratings — all from one intelligent dashboard. Watch this short video and learn how CBM Pulse can enhance your online reputation by requesting and responding to reviews.
Understand What Customers Really Think
Every review is more than a rating — it’s a message. CBM Pulse helps you interpret it, visualize trends, and take action.
- Visualize customer sentiment – Identify trending topics and see exactly what customers love (or don’t) about your business.
- Uncover the “why” behind star ratings – Go beyond surface-level feedback with real insight into customer experiences.
- Turn insights into action – Use data-backed trends to make smarter business decisions that improve operations and customer satisfaction.
Ready to attract more customers? Get started by setting up your FREE Marketing Suite and activating CBM Pulse today for only $29/mo.
Streamline Reviews & Reputation Management with AI
Managing your reputation has never been easier.
Effortless automation – Send review requests automatically via text or email.
AI-powered responses – Let CBM Pulse handle review replies instantly while maintaining your brand voice.
Smart analytics – Understand what customers are saying across every location.
Multi-location management – Keep your brand consistent while managing reputation from one dashboard.
Track Loyalty and Build Trust
Your online reputation is more than just ratings — it’s your credibility.
- Measure customer loyalty – Track your Net Promoter Score (NPS) and identify promoters who can become brand advocates.
- Engage and retain – Respond quickly to all feedback to build long-term trust.
- Grow visibility – Positive reviews attract new customers and boost your local search rankings.
Key Advantages
Simplify Management – One place for every review, response, and report.
Save Time – Automate requests and replies without losing authenticity.
Gain Clarity – Understand how customers really feel.
Build Loyalty – Strengthen trust and keep customers coming back.
Data-Driven Growth – Use AI-backed insights to guide smarter decisions.
Transform Data into Strategy
CBM Pulse uses advanced Natural Language Processing to analyze review data and surface what matters most.
- Sentiment tracking – Monitor emotional trends over time.
- Keyword discovery – Identify the words customers associate most with your business.
- Performance reports – Get clear, actionable insights to refine service quality and brand perception.